Flash drive for iOS needs to download a app ”LUV-Share”, you can search the app from the App Store.
(When the usb flash drive cannot be recognized by Phone, you can try to plug the front and back of the port and try more times.Or try this: Exit all apps in the background of the Phone＞Uninstall ”LUV-Share” app＞Turn Phone off for a minute and then turn it on＞Download ”LUV-Share” app from the App Store＞Try plugging the usb drive into the Phone). If you’ve used iCloud before to back up your files, you’ll need to download the files from iCloud to your Phone or Pad and then copy them to usb flash drive.
Android phones need to support the OTG function. Most Android device with OTG function, can use flash drive directly when plugging, can find the flash drive on your device in : File Manager. (The usb flash drive is equipped with a type-c adapter for the latest Android phones). If your phone doesn’t work, you need to open the phone set to open the OTG connection.
* You cannot transfer or view media files downloaded from iTunes or other third-party applications. Because these files are protected by digital rights management.
* If necessary, please remove your phone case before use. Because the phone case will affect the connection between the phone and the usb flash drive. Even if you insert the usb drive into the phone, the usb drive may not be recognized by the phone.
* The FAT32 format is usually suitable for small-capacity USB flash drives and has better compatibility; if it is a large-capacity USB flash drive, the preferred format is recommended as: exFAT>FAT32. If Flash Drive cannot transfer files, you can convert fat32 to exfat format by formatting.
* After using the usb flash drive, please make sure to turn off the apps related to the usb flash drive, and then unplug the usb flash drive gently, so that the files in the usb flash drive will not be damaged.